GBS TotalCare - The IT outsourcing solution

The GBS TotalCare portfolio consists of three tiers of support; Gold, Silver and Bronze.

The premium Gold TotalCare package boasts our fastest response times and most stringent SLAs. Customers with a Gold TotalCare package can expect to receive a response to a support call within 15 minutes and an engineer on-site with replacement parts within 2 hours. Full 24/7 access to the TotalCare Support Portal is granted as standard, allowing easy management of all cases.

The Silver TotalCare package offers a comprehensive level of support to customers who do not require the Gold level of service and response. A one hour response to a support call and an engineer on-site with replacement parts within 8 hours. Full 8/5 access to the TotalCare Support Portal is granted as standard, allowing easy management of all cases.

The Bronze TotalCare package offers a basic level of support to customers who do not require the Gold or Silver level of service and response, but still wish to have a guaranteed SLA in place. A two hour response to a support call and an engineer on-site by the next working day. Full 8/5 access to the TotalCare Support Portal is granted as standard, allowing easy management of all cases.

All of the GBS TotalCare packages can be customised to suit specific requirements. Please contact GBS for further information.